To request an urgent appointment for today or tomorrow (Monday to Friday) you have a choice of way to contact the surgery for an urgent problem - telephone us, or use the contact form above, selecting medical request. Please give as much detail as possible as this helps the doctor to  assess your problem.  Please note that if the problem is immediately urgent than you need to call 999 / 111

• You have a choice of booking methods for a routine appointment
• Phone us on 020 8421 5224 Monday to Friday, 8am to 6.30pm
• Visit the surgery and speak with a receptionist. We are open Monday to Friday, 8am to 6.30pm
• Use the NHS App to book an appointment
• Use the contact form  above detailing the problem for your doctor in advance and requesting a routine appointment. You will be sent a link to book a routine appointment at your choice of time convenient to you.

However you choose to contact us we may offer you a consultation. We try our best to offer a range of consultations to suit our patients individual choices.

• Face to face at the surgery
• By telephone
• On a video call
• By SMS text

Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

If you are more than 10 minutes late for your appointment without notifying us you will be asked to rebook.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance (excluding weekends and public holidays). You can also text to cancel your appointment.

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond
• If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• If you need an interpreter
• If you have any other access or communication needs

Home Visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice before 10am

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

If you're planning to travel outside the UK you may need to be vaccinated against some of the serious diseases found in other parts of the world.

https://www.fitfortravel.nhs.uk/home

https://travelhealthpro.org.uk/

Contact the practice about for travel health advice